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Shipping & Return Policy


Delivery & Shipping

All of our products are delivered with Royal Mail.

Your order will usually be dispatched within 1-3 days after receiving the clear payment. We only dispatch orders on working days (weekends and public holidays do not count as working days).

Standard delivery is FREE in the UK for orders over £40.00.

  • UK Standard Delivery (Royal Mail 2nd class) for orders under £40.00 - £2.99

  • EU & Non-EU Standard Delivery (Royal Mail Airmail) - £6.99 (estimated delivery 7 - 21 working days)

  • EU & Non-EU Tracked & Signed for Delivery - £14.99 (estimated delivery 5 -7 working days)

  • Outside Europe (USA & Canada) Standard Delivery (Royal Mail Airmail) - £10.99 (estimated delivery 7 - 21 working days)

  • Outside Europe (USA & Canada) Tracked & Signed for Delivery - £15.99 (estimated 5 - 7 working days)

Returns & Refunds Policy

Refunds and replacements are guaranteed if you are not satisfied with our products.

We will give you a full refund, provided that you return the products to us in their original condition.

Please return them within 14 days after receiving your order.

If you are outside of the UK and you cancel your entire order within 14 days after the day you receive it, we will refund the postage cost that you paid only.

Return address:

Purple Peacock Craft Supplies
21 Natal Road
SW16 6JA


Please Note: When sending a return, postage and packaging cost are your responsibility, therefore please obtain a proof of posting certificate from your local Post Office which is free.

If you have any other requirements or questions regarding delivery and returns, please contact us at


Thank you






100% Nepalese Wool